At BYJULZJEWELLEY, we strive to ensure you are completely satisfied with every purchase. If for any reason you are not entirely satisfied with your piece, we offer a refund. 

Eligibility for Refunds:

• Items must be returned within 14 days of the delivery date. Please do not send items outside of this time-frame as they will be refused.
• The item must be in its original condition, unworn, and undamaged.
• All original packaging must be returned intact.
• Customised or personalised items are not eligible for return.
• Earrings and pierced items can not be returned due to hygiene reasons.
• Sale items are final and we cannot refund this.

How to Initiate a Return:

1. Contact our customer service team at info@byjulzjewellery.com to request a return.
2. Provide your order number, the name of the item(s) you wish to return, and the reason for the return.
3. Once your return request is approved, we will provide you with instructions for sending the item(s) back to us.

Return Shipping:

• Return shipping costs are the responsibility of the customer.
• We recommend using a trackable shipping service to ensure the safe return of your item(s).

Refund Process:

• Once we receive and inspect the returned item(s), we will issue a refund to your original payment method.
• Refunds will be issued for the cost of the item(s) returned, excluding any return shipping charges.

Exchanges:

• Unfortunately we do not exchange. 

Contact Us:

If you have any questions or concerns regarding our return policy or need assistance with a return, please don't hesitate to contact our customer service team at info@byjulzjewellery.com