Shipping policy

Thank you for shopping at BYJULZJEWELLERY.  We aim to provide you with a seamless shopping experience, including efficient shipping and delivery of your orders. Please review our shipping policy to understand how we process and deliver your purchases.

1. Processing Time:

  • Orders are typically processed within 2 business days of receiving payment, excluding weekends and holidays.
  • Customised or personalised items may require additional processing time.

2. Shipping Methods:

  • Shipping rates and estimated delivery times vary depending on your location.

3. Shipping Destinations:

  • We currently ship to addresses within Australia.

4. Order Tracking:

  • Once your order has shipped, you will receive a shipping confirmation email with tracking information.
  • You can track the status of your order by entering the tracking number provided in the shipping confirmation email via the courier’s website.

5. Delivery Estimates:

  • Estimated delivery times are provided for each shipping method during checkout and are based on business days (excluding weekends and holidays).
  • Please note that delivery times may vary depending on factors such as shipping destination and courier's delays.

6. Shipping Delays:

  • While we make every effort to ensure timely delivery of you orders, we cannot guarantee delivery by a specific date.
  • We are not liable for shipping delays caused by factors beyond our control, including weather conditions and courier's delays.

7. Address Accuracy:

  • Please ensure that the shipping address provided at checkout is accurate and complete. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

8. Shipping Costs: 

  • Standard Delivery: Flat Rate: $10
  • Express Delivery: Flat Rate: $15

9. Contact Us: If you have any questions or concerns about our shipping policy, please contact us at info@byjulzjewellery.com. Our customer service team is here to assist you and ensure that your shopping experience with us is exceptional.

By placing an order with us, you acknowledge that you have read, understood, and agreed to our shipping policy.